> ## Documentation Index
> Fetch the complete documentation index at: https://docs.connect.fastenhealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get support for Fasten Connect

### Fasten Connect Support

Fasten Connect provides comprehensive support to ensure a smooth integration experience:

* **Service Level Agreements (SLAs) & Business Associate Agreements (BAAs):** Available for customers on upgraded plans.
* **Email Support:** Reach out to us anytime at [support@fastenhealth.com](mailto:support@fastenhealth.com).
* **Slack Support:** We recommend Slack for real-time assistance. We'll set up a shared Slack channel to help you get started and address your questions.
* **Hands-On Assistance:** Our team is ready to guide you through your integration, answer questions, and share best practices.
* **Status Page:** Check our [status page](https://status.fastenhealth.com/) for real-time updates on system performance and any ongoing incidents.

We're committed to providing the support you need to succeed with Fasten Connect.

### What to include when requesting support

When contacting support, include any relevant identifiers so Fasten engineers can quickly locate the affected organization, connection, task, or request:

* `organization_id`: Your customer identifier. This helps us debug billing, payment, and webhook-related issues.
* `org_connection_id`: The patient consent or authorization identifier used to access a patient's records. This helps us debug patient consent and data collection errors.
* `task_id`: The worker task identifier generated when calling `/ehi-export`. This is only useful for data collection errors, especially when investigating a `patient.ehi_export_success` or `patient.ehi_export_failed` webhook event.
* `request_id`: The HTTP client correlation identifier, also known as a trace ID. This helps us debug specific API endpoint errors, including `4xx` or `5xx` responses, and can be useful for patient consent errors.


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